Report published: How to Make Train Travel Across Borders More Consumer-Friendly (Benelux/ITEM Workshop)

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Mobility and infrastructure

Crossing the border by train? It sounds logical, but in practice it’s often still difficult. That’s why on 24 June 2025, transport experts, policymakers, and representatives from Belgium, the Netherlands, and Luxembourg gathered in Brussels – taking part in the workshop jointly organised by the Benelux Union and ITEM/Maastricht University. The central aim of the workshop was making international train travel simpler, faster, and more customer-friendly. How can we make a train journey from, say, Maastricht to Liège or from Antwerp to Luxembourg just as smooth as a domestic trip?

We are pleased to announce that the report from the Benelux/ITEM Workshop: How to Make Train Travel Across Borders More Consumer-Friendly is now available. The workshop, held earlier this year, brought together experts, policymakers, and stakeholders to discuss practical solutions for improving international rail travel for consumers within the Benelux region and beyond.

The final report offers key insights, recommendations, and takeaways from the event, aiming to support more seamless and user-friendly cross-border train travel. The presentations from the workshop are also available for download.

We thank all participants and contributors for their valuable input and commitment to advancing sustainable and accessible mobility in Europe.